Frequently Asked Questions

We are an online learning platform offering expert-led courses in technology, business, design, and more. Our mission is to make quality education accessible to everyone, everywhere.

Anyone! Whether you are a student looking to learn new skills, a professional wanting to upskill, or an expert who wants to teach, our platform is designed for you.

Our website is fully responsive and works great on mobile browsers. A dedicated mobile app is coming soon!

You can reach us through our Contact page, email us at support@onlinetrainingschool.com, or call us during business hours. We typically respond within 24 hours.

Use our category filters, search bar, or browse by popular topics. Each course has a detailed description, curriculum, and reviews to help you decide.

Yes! All courses are self-paced. Learn whenever you want, at your own speed. There are no deadlines or time limits.

Yes, instructors regularly update course content to keep it current. You will receive all updates for free once enrolled.

Absolutely. Each course has preview lessons you can watch for free to get a feel for the teaching style and content quality.

We offer a 30-day money-back guarantee on all paid courses. If you are not happy, contact us for a full refund.

Click "Register" in the top navigation, fill in your details, and verify your email. It takes less than a minute.

Click "Login", then "Forgot Password". Enter your email and follow the reset link sent to your inbox.

Go to your Profile page and click "Edit Profile". You can update your name, photo, bio, and social links.

Contact our support team to request account deletion. Note this is permanent and cannot be undone.

We accept credit/debit cards (Visa, Mastercard) via Stripe, PayPal, bank transfers, and PayHere for Sri Lankan payments.

No. The price you see is the price you pay. No hidden fees or extra charges.

Yes, we offer a 30-day money-back guarantee on all paid courses. Contact support for assistance.

Yes! We regularly offer promotional discounts. Subscribe to our newsletter to stay updated on the latest deals.

Absolutely. We use industry-standard SSL encryption and payment processing through trusted providers (Stripe, PayPal). We never store your card details.

You need a modern web browser (Chrome, Firefox, Safari, Edge) and a stable internet connection. Our platform works on desktop, tablet, and mobile.

Try these steps: 1) Clear your browser cache, 2) Disable browser extensions, 3) Try a different browser, 4) Check your internet speed (minimum 5 Mbps recommended).

We are committed to accessibility and are continuously improving our platform to meet WCAG 2.1 standards.

We support the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.